- Customer Service
Baskets by Bobbie's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at email@example.com or call (631) 887-6592
Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
Same Day Shipments
Orders received before 12:00pm (EST), Monday through Friday, are eligible for same day shipment (not delivery). All other orders are sent out no later than the next business day (unless requested otherwise). Orders placed on Saturday before 10:00am (EST) usually go out the same day. For a gift basket to leave our facility on Saturday you must select USPS Priority or Next Day shipping, and we do not guarantee Saturday departures. You can call (631) 887-6592, if you would like to see if your order will be shipped on a Saturday.
Due to mail room delays and unexpected early patient discharges, we do not encourage shipping gift baskets to hospitals. It is usually better for all involved to ship get well gifts or new baby baskets to the patient's home address where they can enjoy it in the comfort of their own home.
We prefer to ship our gift baskets via UPS (United Parcel Service) or through the USPS (United States Postal Service). Over the years we have found them to be the most reliable, economical and fastest. If you absolutely need to use another courier such as FedEx, please contact us at (631) 887-6592 and we will try to make arrangements. When you place your order a price is given for shipment, that price is for UPS services.
UPS Ground, USPS Priority and USPS Next Day Shipping services are available.
UPS Ground, the shipping method we prefer, takes between 1 and 6 business days for delivery, based on the ship-to state. Call us to find out exactly how many days until your gift is delivered.
2-3day takes 2-3 days for delivery from the day that your gift basket is shipped. This does not include Sundays or Federal Holidays. Unlike UPS ground, this is not a guaranteed service. Which means that your gift basket may take longer than the standard 2-3 days to arrive. However, we have found that, at least 90% of the time, packages are delivered within 3 days (usually 2). Also, unlike UPS Ground, gifts are delivered and shipped on Saturdays.
Next Day means that the USPS will deliver your gift by 3pm Eastern the day after we ship it to most areas, not including Sundays or Holidays. However, there are a few locations (mostly rural) where next day delivery is not available. This is true for all of the major services. In these locations, only Second Day delivery is guaranteed. If this is the case with your ship-to address you will be notified via email (or phone if requested) before your gift is shipped and you will be given the option of changing your shipping. If we do not hear back from you, your gift will be shipped based on the shipping method you selected, in order to prevent any further delays.
- Only the USPS can deliver to P.O. Boxes and A.P.O addresses, so please do not select UPS Ground as your shipping method for these addresses.
- If we are charged extra delivery fees due to an incorrect or incomplete address that you provided, that charge will be passed on to your credit card at the rate of $7.95 per incident.
- At most addresses, the USPS and UPS will leave packages for the recipient if they are not home. However, at some addresses, such as apartments and condos, they will leave a notice for the recipient and attempt to deliver the next day.
- Baskets by Bobbie ships our unique gift baskets throughout the United States and Canada.
- We do not offer FREE Shipping to Alaska or Hawaii, there will be an additional charge.
- Basket shipments to Canada take longer due to customs policies and cost a little more. UPS Ground is the least expensive and generally takes about 7 business days at an average cost of $22.00. Your adjusted total will be reflected in your Email receipt, which you will receive after we have received your order and calculated your delivery cost.
Time - In -Transit
We know generosity can get expensive, so we've found a way to help: We now offer FREE or $5.00 UPS Ground shipping on most of our gourmet baskets (Fruit and wine baskets not included). The map below outlines the amount of time it will take for your package to arrive once it leaves our facility.
Time-in-transit is garaunteed and shipping refunds will happily be provided if packages arrive late.
Need it there faster? select 2 or 3 Day or Overnight Shipping at checkout
To obtain the status of an order, enter the Confirmation Number and E-mail address associated with the order and then click Go!.